Refund policy

This policy applies to all orders placed with ASA Caravan Rugs (Pty) Ltd, trading as ASA Rugs (registration number 2026/170827/07), on asarugs.co.za or in our showrooms. Please read it carefully before placing your order.

In short: we do not accept returns for change of mind. If your rug arrives damaged, defective or is not the item you ordered, tell us within 7 days of delivery and we will repair, replace or refund it.

1. Eligibility for Returns or Refunds

• Returns and refunds are only applicable for items that are defective, damaged, or incorrectly delivered.
• You must notify us within 7 days of receiving your order if an item is defective or damaged.
• Proof of the issue (such as clear photographs) must be submitted via email to asarugscontact@gmail.com for evaluation.

2. Non-Returnable Items

• Items that are not defective or damaged are not eligible for return or refund.
• Sale or clearance items are considered final sale and cannot be returned.
• Items that have been used, altered, or damaged after delivery will not be accepted for return.

3. Return Process

If your return request is approved:

• The item must be returned in its original condition and packaging.
• The customer is responsible for return shipping costs unless the item arrived damaged or was delivered incorrectly.
• We recommend using a tracked shipping service for all returns.

4. Refund Timeline

• Once we receive and inspect the returned item, you will be notified via email regarding approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7–10 business days.

5. Exchanges

• Exchanges are only offered if the item is defective or damaged and a replacement is available.
• If you wish to request an exchange, please contact us and our team will assist you.

6. Order Cancellation

By ASA Rugs:

• We reserve the right to cancel orders due to stock availability issues, pricing errors, or suspected fraudulent activity.
• If payment has already been processed, a full refund will be issued.

By the Customer:

• Orders may be cancelled free of charge before dispatch.
• Once an order has been shipped, cancellations are no longer possible and this Return Policy will apply.
• If a product becomes unavailable after purchase, ASA Rugs will issue a full refund within 7 working days.

7. Contact

ASA Caravan Rugs (Pty) Ltd, trading as ASA Rugs
Email: asarugscontact@gmail.com
Phone: +27 63 318 7192
67 6th St, Parkhurst, Johannesburg 2193, South Africa